Ouidad.com offers a 30-day, money-back, satisfaction guarantee on all of its products. If you are not completely satisfied with your purchase or gift for any reason, please return it for a refund. Return shipments must be postmarked within 30 days of the original delivery to the destination address.
Products purchased from any of our salon or retail partners should be returned to the place of purchase.
Q: Can I return my international order?
A: Ouidad items purchased via GlobalShopex may be returned within 30 days of the original order delivery date. Please follow the instructions under “How do I request a return for an international order?” below.
Note: Ouidad.com is able to process returns, but not exchanges, for international orders. International customers wishing to reorder an item should submit their original order for return and place a new, separate order for the new item.
Q: How do I request a return for an international order?
A: To process your International Return please contact GlobalShopex customer service at customercare@GlobalShopex.com or 786-391-4868. They will be happy to provide you with an RMA number and instructions for sending your package back to the merchant
NOTICE: As we navigate the evolving novel coronavirus (COVID-19) situation, it may take us longer than usual to respond to your calls and emails. Thank you for your patience, and stay safe.