NOTICE: Due to diminished staffing at our warehouse during the COVID-19 shutdown, returns have been deprioritized and will take longer than usual to process. We apologize for any inconvenience and thank you for your patience. Please contact us at firstname.lastname@example.org or 1-800-677-4247 Monday-Friday, 9:00 AM-5:00 PM EST, if you have any questions.
Ouidad.com offers a 30-day, money-back, satisfaction guarantee on all of its products. If you are not completely satisfied with your purchase or gift for any reason, please return it for a refund. Return shipments must be postmarked within 30 days of the original delivery to the destination address.
* Ouidad is not responsible for return shipping fees.
Products purchased from any of our salon or retail partners should be returned to the place of purchase.
Q: Can I return my international order?
A: Ouidad items purchased via GlobalShopex may be returned within 30 days of the original order delivery date. Please follow the instructions under “How do I request a return for an international order?” below.
Note: Ouidad.com is able to process returns, but not exchanges, for international orders. International customers wishing to reorder an item should submit their original order for return and place a new, separate order for the new item.
Q: How do I request a return for an international order?
A: To process your International Return please contact GlobalShopex customer service at customercare@GlobalShopex.com or 786-391-4868. They will be happy to provide you with an RMA number and instructions for sending your package back to the merchant
NOTICE: As we navigate the evolving novel coronavirus (COVID-19) situation, it may take us longer than usual to respond to your calls and emails. Thank you for your patience, and stay safe.