Where do I send my return?


    Properly package your return to prevent damage in transit. Use the original Ouidad packaging if available. Include a copy of your invoice.

    Send via UPS, FedEx or USPS insured to:

    Ouidad Holdings
    ATTN: RETURNS c/o Capacity LLC
    1980 US Highway 1 North
    Bldg# 3
    North Brunswick, NJ 08902

     * Ouidad is not responsible for return shipping fees.


    Q: Can I return my international order?

    A:  Ouidad items purchased via GlobalShopex may be returned within 30 days of the original order delivery date. Please follow the instructions under “How do I request a return for an international order?” below.

    Note: is able to process returns, but not exchanges, for international orders. International customers wishing to reorder an item should submit their original order for return and place a new, separate order for the new item.

    Q: How do I request a return for an international order?

    A: To process your International Return please contact GlobalShopex customer service at  or 786-391-4868. They will be happy to provide you with an RMA number and instructions for sending your package back to the merchant


    NOTICE: As we navigate the evolving novel coronavirus (COVID-19) situation, it may take us longer than usual to respond to your calls and emails. Thank you for your patience, and stay safe.

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