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    Where do I send my return?

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    Properly package your return to prevent damage in transit. Use the original Ouidad packaging if available. Include a copy of your invoice.

    Send via UPS, FedEx or USPS insured to:

    Ouidad - Returns

    475 Park Avenue South

    Floor 30

    New York, NY 10016

     * Ouidad is not responsible for return shipping fees.

     

    Q: Can I return my international order?

    A:  Ouidad items purchased via GlobalShopex may be returned within 30 days of the original order delivery date. Please follow the instructions under “How do I request a return for an international order?” below.

    Note: Ouidad.com is able to process returns, but not exchanges, for international orders. International customers wishing to reorder an item should submit their original order for return and place a new, separate order for the new item.

    Q: How do I request a return for an international order?

    A: To process your International Return please contact GlobalShopex customer service at customercare@GlobalShopex.com  or 786-391-4868. They will be happy to provide you with an RMA number and instructions for sending your package back to the merchant

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