Where do I send my return?

Properly package your return to prevent damage in transit. Use the original Ouidad packaging if available. Include a copy of your invoice.

Send your return to:

 * Ouidad is not responsible for return shipping fees.

Q: Can I return my international order?

A:  Ouidad items purchased via GlobalShopex may be returned within 30 days of the original order delivery date. Please follow the instructions under “How do I request a return for an international order?” below.

Note: Ouidad.com is able to process returns, but not exchanges, for international orders. International customers wishing to reorder an item should submit their original order for return and place a new, separate order for the new item.

Q: How do I request a return for an international order?

A: To process your International Return please contact GlobalShopex customer service at customercare@GlobalShopex.com  or 786-391-4868. They will be happy to provide you with an RMA number and instructions for sending your package back to the merchant

NOTICE: As we navigate the evolving novel coronavirus (COVID-19) situation, it may take us longer than usual to respond to your calls and emails. Thank you for your patience, and stay safe.