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    INTERNATIONAL SHIPPING

    Live outside the U.S.? Ouidad.com has partnered with a trusted third-party company, GlobalShopex, to fulfill orders for our international clients. Simply add the items you wish to purchase in your shopping cart and select the "International Checkout" option. The items will automatically be transferred to the GlobalShopex cart, where you will be able to see the order total in your local currency. You may pay with international credit cards, PayPal and bank wire transfers. GlobalShopex will process your payment and guarantee delivery. Once you’ve submitted your order, all inquiries should be directed to GlobalShopex at customercare@GlobalShopex.com  or 786-391-4868.

    Once your international order is completed, all inquiries should be directed to GlobalShopex at customerservice@GlobalShopex.com or (786) 391-4868.

    FAQ

    Q: How can I place an international order?

    A: Add the items you wish to purchase in your shopping cart and click the "International Checkout" button. The items will automatically be transferred to the GlobalShopex cart, where you will be able to see the order total in your local currency and complete your purchase. GlobalShopex will process your payment and guarantee delivery.

    Q: How many countries do you ship to?

    A: GlobalShopex ships to more than 200 countries and territories. To see if service is available in your region, simply add the items you wish to purchase in your shopping cart and click the “International Checkout” button. There you will be able to select your destination country from a dropdown menu.

    Q: How much will shipping cost?

    A: Shipping costs may vary based on order size and weight, destination country, shipping preference, and duties and taxes collected by your government. These are determined during the checkout process. To see the shipping costs for your specific order, please select “International Shipping” in the shopping cart and select your destination country.

    Please note: Free shipping offers do not apply to international orders. 

    Q: What payment methods do you offer?

    A: You may pay with international credit cards, PayPal and bank wire transfer. GlobalShopex will process your payment and guarantee delivery of your order.

    Q: Are duties and tax fees guaranteed?

    A: Yes, the cost is guaranteed when you choose to prepay duties and taxes at in the GlobalShopex checkout.

    Q: How long will it take to receive my package?

    A: Delivery time varies according to destination address. Typically Standard Shipping arrives to your address in 10-15 business days. Priority Shipping arrives to your address in 5-10 business days.

    Q: How can I track my package?

    A: Once you submit your international order, you will receive a confirmation email with your order details and order number from GlobalShopex. You can track your order’s progress on the GlobalShopex website (https://globalshopex.com/logincustomerguest.asp) or by contacting GlobalShopex customer service at customerservice@GlobalShopex.com or (786) 391-4868. 

    Q: Can I return my international order?

    A:  Ouidad items purchased via GlobalShopex may be returned within 30 days of the original order delivery date. Please follow the instructions under “How do I request a return for an international order?” below.

    Note: Ouidad.com is able to process returns, but not exchanges, for international orders. International customers wishing to reorder an item should submit their original order for return and place a new, separate order for the new item.

    Q: How do I request a return for an international order?

    A: To process your International Return please contact GlobalShopex customer service at customercare@GlobalShopex.com  or 786-391-4868. They will be happy to provide you with an RMA number and instructions for sending your package back to the merchant.

    Q: Are there any restrictions on international orders?

    A: The following Ouidad products are not eligible for international delivery: 

    Finishing Mist Setting & Holding Spray

    Curl Recovery Whipped Curls Daily Conditioner & Styling Primer

    Curl Last™ Flexible-Hold Hairspray

    VitalCurl™ Plus Soft Defining Mousse

    Clean Sweep Dry Shampoo

    Revive & Shine Dry Oil Shine Spray

    Going Up! Texture Spray

    Shine Glaze Serum

    If you have added any restricted products to your shopping cart, they will be removed automatically by GlobalShopex.

    Q: How can I contact GlobalShopex customer service?

    A: All inquiries can be directed to GlobalShopex at customerservice@GlobalShopex.com or (786) 391-4868. See below for a list of GlobalShopex local numbers:

    Australia (Sydney) Tel: (612) 9037 0252

    United Kingdom Tel: (020) 3371 9380

    Japan (Tokyo) Tel: (3) 4520 9639

    Spain (Madrid) Tel: (91) 829 5114

    South Africa Tel: (27 10) 500-2487

    France (Paris) Tel: (01) 7666 0593

    Mexico (DF) Tel: (52) 5553512656

    Brazil (Sao Paulo) Tel: (55) 2139581440

    Peru (Lima) Tel: (51) 17087236

    Colombia (Bogota) Tel: (1) 5082859

    Chile (Santiago) Tel: (56) 229382628

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