When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear. However, if damage occurred to the item(s) in your shipment, please contact us immediately at firstname.lastname@example.org with a picture of the damage and your order number.
NOTICE: As we navigate the evolving novel coronavirus (COVID-19) situation, it may take us longer than usual to respond to your calls and emails, and to process your orders and returns, but we will strive to reply within 72 hours. Thank you for your patience, and stay safe.