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Enrollment & Account Questions
Does it cost anything to begin earning points?
Will I receive points for purchases I made prior to creating my rewards account?
Where can I find my rewards account info?
How do I sign up for the rewards program?
Earning & Redeeming Points
Is there a limit to how many points I can earn?
Can I earn or redeem points in Ouidad Salons?
How do points convert to dollars?
How do I redeem my points?
I earned points/a new VIP tier with my last purchase, but now I want to return it. What will happen to my reward?
Can I return my order if I redeemed rewards points for a discount?
Can I lose my rewards membership?
Do points every expire?
Does my Tier ever expire?
How will I know when I have reached a new tier?
How do I know which rewards tier I am currently a member of?
How is my VIP tier determined?
I should have earned points for a purchase/loyalty action, but I didn’t see my account balance change. Did I get credit?
Why didn’t I earn points on my purchase?
I’ve referred several friends but haven’t received any points yet. Why not?
Why did I receive an error message when referring friends through the email referral box?
Help! I signed up for the Birthday Bonus but didn’t receive it.
How do I get my birthday reward?
How do I redeem my rewards for a discount at checkout?
How is my free shipping applied at checkout?