Ouidad

<div><strong>NOTICE: Due to diminished staffing at our warehouse during the COVID-19 pandemic, delivery of some orders may be delayed. We apologize for any inconvenience and thank you for your patience.</strong></div>
<p>&#xA0;</p>
<p>&#xA0;<strong>Domestic Shipping Policy  
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<div id="stcpDiv"><span class="wysiwyg-color-black">You will receive a shipment confirmation email when your order packed and ready to ship. The email will contain shipment details, a tracking number and a link to the selected carrier site. To track an order, click on the tracking number located near the bottom of the e-mail. Customers who have registered at Ouidad.com can also track orders by logging in to the My Account area of the website. You may also contact Ouidad&#x2019;s Customer Service to track your order.&#xA0;</span></div>
<p>&#xA0;<strong>International Shipping</strong></p>
<p>Once you submit your international order, you will receive a confirmation email with your order details and order number from GlobalShopex. You can track your order&#x2019;s progress on the GlobalShopex website (<a href="https://globalshopex.com/logincustomerguest.asp">https://globalshopex.com/logincustomerguest.asp</a>) or by contacting GlobalShopex customer service at <a href="mailto:customerservice@globalshopex.com">customerservice@GlobalShopex.com</a> or (786) 391-4868.</p>

NOTICE: Due to diminished staffing at our warehouse during the COVID-19 pandemic, delivery of some orders may be delayed. We apologize for any inconvenience and thank you for your patience.
 
 Domestic Shipping Policy

How can I track my order?

Account & Orders

Does it cost anything to begin earning points?

Will I receive points for purchases I made prior to creating my rewards account?

Where can I find my rewards account info?

How do I sign up for the rewards program?

Enrollment & Account Questions

Is there a limit to how many points I can earn?

Can I earn or redeem points in Ouidad Salons?

How do points convert to dollars?

How do I redeem my points?

Earning & Redeeming Points

I earned points/a new VIP tier with my last purchase, but now I want to return it. What will happen to my reward?

Can I return my order if I redeemed rewards points for a discount?

Returns

Can I lose my rewards membership?

Do points ever expire?

Reward Expiration

Does my Tier ever expire?

How will I know when I have reached a new tier?

How do I know which rewards tier I am currently a member of?

How is my VIP tier determined?

VIP TIERS

I should have earned points for a purchase/loyalty action, but I didn’t see my account balance change. Did I get credit?

Why didn’t I earn points on my purchase?

Troubleshooting

I’ve referred several friends but haven’t received any points yet. Why not?

Why did I receive an error message when referring friends through the email referral box?

Referral

Help! I signed up for the Birthday Bonus but didn’t receive it.

How do I get my birthday reward?

Birthday Reward

How do I redeem my rewards for a discount at checkout?

How is my free shipping applied at checkout?

Checkout

Curl Rewards

What is your return policy?

Where do I send my return?

When can I expect my refund?

What are my shipping options?

How much is shipping?

What is the processing time?

Shipping restrictions

Do you ship internationally?

Why can’t I select expedited shipping on my order?

What if I can't find my order?

Do you require a signature?

Shipping tax info

Are shipping charges refundable?

Can I return an online order to a salon?

Shipping

Shipping & Returns

How do I pay in 4 interest-free installments?

Is there a fee to pay in 4 interest-free installments?

What orders can be paid with 'Pay in 4 payments with Klarna?

What orders can be paid with 'Pay in 4 payments with Klarna?'

Klarna: Pay in 4 Interest-Free Installments

What is Klarna

How do I check my gift-card balance?

What payment options do you offer?

Is your website secure?

E-Gift Cards

What offers, discounts, or promotions do you have?

Do you offer free samples?

What does gateway rejected AVS mean?

Sales tax info

Payment & Promotions

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Interested in education?

Interested in selling Ouidad in your salon?

Log in to your salon account

Request certification information

How to become a certified salon

Salon Professionals

Benefits of creating an account

How do I create an account?

How do I add or update my billing/shipping info?

How do I change my email?

How do I change my password?

How do I reset my password?

How do I unsubscribe from emails?

How do I place an order?

How do I change or cancel an order?

My order is damaged. What should I do?

I have not received my order. What should I do?

Which Ouidad products will work best for me?

What is the shelf life of your products?

What is a clarifying shampoo?

How often should a clarifying shampoo be used?

Are your products color safe?

What is a cleansing conditioner?

What is the difference between the low-lather conditioning cleanser and the no-lather conditioning cleanser?

Do you have any protein treatments?

Can I use Deep Treatment if I color my hair?

Will Deep Treatment weigh down thin hair?

How can I heat Ouidad's Deep Treatment without a salon type hood dryer?

What is your strongest holding gel?

What is the difference between the Ultra-Nourishing Intense Hydrating Mask and the Curl Recovery™ Melt Down Extreme Repair Mask?

How can I track my order?Updated a year ago