I earned points/a new VIP tier with my last purchase, but now I want to return it. What will happen to my reward?Updated a year ago
If you use your rewards towards a purchase and later decide to return it, your points will be credited back to your rewards account. For example, if you use a $10 rewards coupon towards a $100 purchase that you later decide to return, the $90 balance will be refunded to you, and the $10 reward credit will be deposited back into your account for use again.
If you achieved a new VIP tier with your purchase—for example, if you moved from Bronze to Silver, or from Silver to Gold—and you then return the order, you will automatically be moved back to the lower tier, unless the amount spent still meets the higher tier threshold after the return is made.