Ouidad

Please check our shipping estimates <a href="https://ouidad.gorgias.help/en-US/what-is-the-processing-time-138976" target="_self">here</a> If your order falls outside of these noted shipping windows, contact our customer care team via Live Chat or email help@ouidad.com and we will review your order and advise.

Please check our shipping estimates hereIf your order falls outside of these noted shipping windows, contact our customer care team via Live Chat or email help@ouidad.com and we will review your order and advise.

I have not received my order. What should I do?

Account & Orders

Does it cost anything to begin earning points?

Will I receive points for purchases I made prior to creating my rewards account?

Where can I find my rewards account info?

How do I sign up for the rewards program?

Enrollment & Account Questions

Is there a limit to how many points I can earn?

Can I earn or redeem points in Ouidad Salons?

How do points convert to dollars?

How do I redeem my points?

Earning & Redeeming Points

I earned points/a new VIP tier with my last purchase, but now I want to return it. What will happen to my reward?

Can I return my order if I redeemed rewards points for a discount?

Returns

Can I lose my rewards membership?

Do points every expire?

Reward Expiration

Does my Tier ever expire?

How will I know when I have reached a new tier?

How do I know which rewards tier I am currently a member of?

How is my VIP tier determined?

VIP TIERS

I should have earned points for a purchase/loyalty action, but I didn’t see my account balance change. Did I get credit?

Why didn’t I earn points on my purchase?

Troubleshooting

I’ve referred several friends but haven’t received any points yet. Why not?

Why did I receive an error message when referring friends through the email referral box?

Referral

Help! I signed up for the Birthday Bonus but didn’t receive it.

How do I get my birthday reward?

Birthday Reward

How do I redeem my rewards for a discount at checkout?

How is my free shipping applied at checkout?

Checkout

Curl Rewards

What is your return policy?

Where do I send my return?

When can I expect my refund?

What are my shipping options?

How much is shipping?

What is the processing time?

Shipping restrictions

Do you ship internationally?

Why can’t I select expedited shipping on my order?

What if I can't find my order?

Do you require a signature?

Shipping tax info

Are shipping charges refundable?

Can I return an online order to a salon?

Shipping

Shipping & Returns

How do I pay in 4 interest-free installments?

Is there a fee to pay in 4 interest-free installments?

What orders can be paid with 'Pay in 4 payments with Klarna?

What orders can be paid with 'Pay in 4 payments with Klarna?'

Klarna: Pay in 4 Interest-Free Installments

What is Klarna

How do I check my gift-card balance?

What payment options do you offer?

Is your website secure?

E-Gift Cards

What offers, discounts, or promotions do you have?

Do you offer free samples?

What does gateway rejected AVS mean?

Sales tax info

Payment & Promotions

Interested in becoming a hair model?

Interested in education?

Interested in selling Ouidad in your salon?

Log in to your salon account

Request certification information

How to become a certified salon

Salon Professionals

Benefits of creating an account

How do I create an account?

How do I add or update my billing/shipping info?

How do I change my email?

How do I change my password?

How do I reset my password?

How do I unsubscribe from emails?

How do I place an order?

How do I change or cancel an order?

How can I track my order?

My order is damaged. What should I do?

Which Ouidad products will work best for me?

What is the shelf life of your products?

What is a clarifying shampoo?

How often should a clarifying shampoo be used?

Are your products color safe?

What is a cleansing conditioner?

What is the difference between the low-lather conditioning cleanser and the no-lather conditioning cleanser?

Do you have any protein treatments?

Can I use Deep Treatment if I color my hair?

Will Deep Treatment weigh down thin hair?

How can I heat Ouidad's Deep Treatment without a salon type hood dryer?

What is your strongest holding gel?

What is the difference between the Ultra-Nourishing Intense Hydrating Mask and the Curl Recovery™ Melt Down Extreme Repair Mask?

I have not received my order. What should I do?Updated 7 months ago