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I should have earned points for a purchase/loyalty action, but I didn’t see my account balance change. Did I get credit?Updated 2 years ago

We know you work hard to earn points and want you to feel confident that all your points are right where they should be… in your account. The first thing to note is that there may be a delay in our systems communication, and points could take anywhere from minutes to several hours to appear in your account. However, if you feel like you have earned points but they are not showing up in your account, you can follow these steps:

  • Refresh your browser.
  • Log out and then back into your account.
  • Check your Rewards History on the rewards page to see if the points were added without you realizing it. Your Rewards History will show you the number of points you’ve earned, how and when they were earned, plus any point redemptions made on your account.

If you still feel like your points balance is not accurate, feel free to contact us at [email protected] or by calling 800-677-4247 weekdays between 9 am-5 pm ET for help.


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