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Troubleshooting

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I should have earned points for a purchase/loyalty action, but I didn’t see my account balance change. Did I get credit?

We know you work hard to earn points and want you to feel confident that all your points are right where they should be… in your account. The first thing to note is that there may be a delay in our systems communication, and points could take anywher

Why didn’t I earn points on my purchase?

First, note that points for purchases are added to your account once your order ships, not when you first place the order. Please allow 1-2 business days from the date you placed your order for our warehouse to process and ship it—and for your reward