Ouidad

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Destination
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Standard Delivery*
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FedEx 2Day Service 
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FedEx Standard Overnight
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Delivery within the continental U.S.
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Orders of $85 or more
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FREE
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<td style="width: 146px; height: 22px;">
$15.00
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<td style="width: 146px; height: 22px;">
$25.00
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Orders below $85
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$9.95
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<td style="width: 146px; height: 22px;">
$15.00
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<td style="width: 146px; height: 22px;">
$25.00
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Delivery to Alaska, Hawaii, Puerto Rico, U.S. Territories
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<td style="width: 187.137px; height: 22px;">
Orders of $85 or more
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<td style="width: 146.925px; height: 22px;">
FREE
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<td style="width: 146.95px; height: 22px;">
NA
</td>
<td style="width: 146.988px; height: 22px;">
NA
</td>
</tr>
<tr style="height: 22px;">
<td style="width: 187.137px; height: 22px;">
Orders below $85
</td>
<td style="width: 146.925px; height: 22px;">
$9.95
</td>
<td style="width: 146.95px; height: 22px;">
NA
</td>
<td style="width: 146.988px; height: 22px;">
NA
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</tr>
</tbody>
</table>
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International Shipping
Delivery time varies according to destination address. Typically Standard Shipping arrives to your address in 10-15 business days. Priority Shipping arrives to your address in 5-10 business days.

Destination


Standard Delivery*


FedEx 2Day Service 


FedEx Standard Overnight




Delivery within the continental U.S.




Orders of $85 or more


FREE


$15.00


$25.00




Orders below $85


$9.95


$15.00


$25.00




 




Delivery to A

What are my shipping options?

Shipping & Returns

Shipping

Does it cost anything to begin earning points?

Will I receive points for purchases I made prior to creating my rewards account?

Where can I find my rewards account info?

How do I sign up for the rewards program?

Enrollment & Account Questions

Is there a limit to how many points I can earn?

Can I earn or redeem points in Ouidad Salons?

How do points convert to dollars?

How do I redeem my points?

Earning & Redeeming Points

I earned points/a new VIP tier with my last purchase, but now I want to return it. What will happen to my reward?

Can I return my order if I redeemed rewards points for a discount?

Returns

Can I lose my rewards membership?

Do points every expire?

Reward Expiration

Does my Tier ever expire?

How will I know when I have reached a new tier?

How do I know which rewards tier I am currently a member of?

How is my VIP tier determined?

VIP TIERS

I should have earned points for a purchase/loyalty action, but I didn’t see my account balance change. Did I get credit?

Why didn’t I earn points on my purchase?

Troubleshooting

I’ve referred several friends but haven’t received any points yet. Why not?

Why did I receive an error message when referring friends through the email referral box?

Referral

Help! I signed up for the Birthday Bonus but didn’t receive it.

How do I get my birthday reward?

Birthday Reward

How do I redeem my rewards for a discount at checkout?

How is my free shipping applied at checkout?

Checkout

Curl Rewards

What is your return policy?

Where do I send my return?

When can I expect my refund?

How much is shipping?

What is the processing time?

Shipping restrictions

Do you ship internationally?

Why can’t I select expedited shipping on my order?

What if I can't find my order?

Do you require a signature?

Shipping tax info

Are shipping charges refundable?

Can I return an online order to a salon?

HOLIDAY SHIPPING

How do I pay in 4 interest-free installments?

Is there a fee to pay in 4 interest-free installments?

What orders can be paid with 'Pay in 4 payments with Klarna?

What orders can be paid with 'Pay in 4 payments with Klarna?'

Klarna: Pay in 4 Interest-Free Installments

What is Klarna

How do I check my gift-card balance?

What payment options do you offer?

Is your website secure?

E-Gift Cards

What offers, discounts, or promotions do you have?

Do you offer free samples?

What does gateway rejected AVS mean?

Sales tax info

Payment & Promotions

Interested in becoming a hair model?

Interested in education?

Interested in selling Ouidad in your salon?

Log in to your salon account

Request certification information

How to become a certified salon

Salon Professionals

Benefits of creating an account

How do I create an account?

How do I add or update my billing/shipping info?

How do I change my email?

How do I change my password?

How do I reset my password?

How do I unsubscribe from emails?

How do I place an order?

How do I change or cancel an order?

How can I track my order?

My order is damaged. What should I do?

I have not received my order. What should I do?

Account & Orders

Which Ouidad products will work best for me?

What is the shelf life of your products?

What is a clarifying shampoo?

How often should a clarifying shampoo be used?

Are your products color safe?

What is a cleansing conditioner?

What is the difference between the low-lather conditioning cleanser and the no-lather conditioning cleanser?

Do you have any protein treatments?

Can I use Deep Treatment if I color my hair?

Will Deep Treatment weigh down thin hair?

How can I heat Ouidad's Deep Treatment without a salon type hood dryer?

What is your strongest holding gel?

What is the difference between the Ultra-Nourishing Intense Hydrating Mask and the Curl Recovery™ Melt Down Extreme Repair Mask?

Destination	Standard Delivery*	FedEx 2Day Service	FedEx Standard Overnight
Delivery within the continental U.S.
Orders of $85 or more	FREE	$15.00	$25.00
Orders below $85	$9.95	$15.00	$25.00

Delivery to Alaska, Hawaii, Puerto Rico, U.S. Territories
Orders of $85 or more	FREE	NA	NA
Orders below $85	$9.95	NA	NA

What are my shipping options?Updated 3 months ago