Destination


Standard Delivery*


FedEx 2Day Service 


FedEx Standard Overnight




Delivery within the continental U.S.




Orders of $85 or more


FREE


$15.00


$25.00




Orders below $85


$9.95


$15.00


$25.00




 




Delivery to A

<p>&#xA0;</p><table style="height: 110px;"><tbody><tr style="height: 44px;"><td style="width: 186px; height: 44px;"><p><strong>Destination</strong></p></td><td style="width: 146px; height: 44px;"><p><strong>Standard Delivery*</strong></p></td><td style="width: 146px; height: 44px;"><p><strong>FedEx 2Day Service&#xA0;</strong></p></td><td style="width: 146px; height: 44px;"><p><strong>FedEx Standard Overnight</strong></p></td></tr><tr style="height: 22px;"><td colspan="4" style="width: 657px; height: 22px;"><p><strong>Delivery within the continental U.S.</strong></p></td></tr><tr style="height: 22px;"><td style="width: 186px; height: 22px;"><p>Orders of $50 and above</p></td><td style="width: 146px; height: 22px;"><p>FREE</p></td><td style="width: 146px; height: 22px;"><p>$17.95</p></td><td style="width: 146px; height: 22px;"><p>$27.95</p></td></tr><tr style="height: 22px;"><td style="width: 186px; height: 22px;"><p>Orders below $50</p></td><td style="width: 146px; height: 22px;"><p>$6.95</p></td><td style="width: 146px; height: 22px;"><p>$17.95</p></td><td style="width: 146px; height: 22px;"><p>$27.95</p></td></tr></tbody></table><p>&#xA0;</p><table style="height: 146px;" width="673"><tbody><tr style="height: 22px;"><td colspan="4" style="width: 661px; height: 22px;"><p><strong>Delivery to Alaska, Hawaii, Puerto Rico, U.S. Territories</strong></p></td></tr><tr style="height: 22px;"><td style="width: 187.137px; height: 22px;"><p>Orders of $50 and above</p></td><td style="width: 146.925px; height: 22px;"><p>FREE</p></td><td style="width: 146.95px; height: 22px;"><p>NA</p></td><td style="width: 146.988px; height: 22px;"><p>NA</p></td></tr><tr style="height: 22px;"><td style="width: 187.137px; height: 22px;"><p>Orders below $50</p></td><td style="width: 146.925px; height: 22px;"><p>$6.95</p></td><td style="width: 146.95px; height: 22px;"><p>NA</p></td><td style="width: 146.988px; height: 22px;"><p>NA</p></td></tr></tbody></table><p>&#xA0;</p><p><br></p>

What are my shipping options?

Destination


Standard Delivery*


FedEx 2Day Service 


FedEx Standard Overnight




Delivery within the continental U.S.




Orders of $85 or more


FREE


$15.00


$25.00




Orders below $85


$9.95


$15.00


$25.00




 




Delivery to

<div><p><br></p><table style="height: 110px;"><tbody><tr style="height: 44px;"><td style="width: 186px; height: 44px;"><p><strong>Destination</strong></p></td><td style="width: 146px; height: 44px;"><p><strong>Standard Delivery*</strong></p></td><td style="width: 146px; height: 44px;"><p><strong>FedEx 2Day Service&#xA0;</strong></p></td><td style="width: 146px; height: 44px;"><p><strong>FedEx Standard Overnight</strong></p></td></tr><tr style="height: 22px;"><td colspan="4" style="width: 657px; height: 22px;"><p><strong>Delivery within the continental U.S.</strong></p></td></tr><tr style="height: 22px;"><td style="width: 186px; height: 22px;"><p>Orders of $50 and above</p></td><td style="width: 146px; height: 22px;"><p>FREE</p></td><td style="width: 146px; height: 22px;"><p><span id="isPasted" style="color: rgb(49, 49, 49); font-family: Manrope, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.8px; orphans: 2; text-align: center; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">$17.95</span>&#xA0;</p></td><td style="width: 146px; height: 22px;"><p>$27.95</p></td></tr><tr style="height: 22px;"><td style="width: 186px; height: 22px;"><p>Orders below $50</p></td><td style="width: 146px; height: 22px;"><p>$6.95</p></td><td style="width: 146px; height: 22px;"><p>$17.95</p></td><td style="width: 146px; height: 22px;"><p>$27.95</p></td></tr></tbody></table><p>&#xA0;</p><table style="height: 146px;" width="673"><tbody><tr style="height: 22px;"><td colspan="4" style="width: 661px; height: 22px;"><p><strong>Delivery to Alaska, Hawaii, Puerto Rico, U.S. Territories</strong></p></td></tr><tr style="height: 22px;"><td style="width: 187.137px; height: 22px;"><p id="isPasted">Orders of $50 and above</p></td><td style="width: 146.925px; height: 22px;"><p>FREE</p></td><td style="width: 146.95px; height: 22px;"><p>NA</p></td><td style="width: 146.988px; height: 22px;"><p>NA</p></td></tr><tr style="height: 22px;"><td style="width: 187.137px; height: 22px;"><p id="isPasted">Orders below $50</p></td><td style="width: 146.925px; height: 22px;"><p>$6.95</p></td><td style="width: 146.95px; height: 22px;"><p>NA</p></td><td style="width: 146.988px; height: 22px;"><p>NA</p></td></tr></tbody></table><p>&#xA0;</p><p><br></p></div>

How much is shipping?

NOTICE: Due to diminished staffing at our warehouse during the COVID-19 pandemic, delivery of some orders may be delayed. We apologize for any inconvenience and thank you for your patience.

All orders ship Monday - Friday, excluding federal holidays

<div><strong>NOTICE: Due to diminished staffing at our warehouse during the COVID-19 pandemic, delivery of some orders may be delayed. We apologize for any inconvenience and thank you for your patience.</strong></div>
<div></div>
<p style="margin: 0px 0px 11px;"><font size="3" face="Calibri">All orders ship Monday - Friday, excluding federal holidays within the United States. Processing time usually takes one business day.</font></p>
<p style="margin: 0px 0px 11px;"><font size="3" face="Calibri">Delivery times are based on orders placed Monday &#x2013; Friday. Shipping Method Estimated Delivery Time (including order processing time) </font></p>
<p style="margin: 0px 0px 11px;"><font size="3" face="Calibri">FedEx SmartPost 2-8 business days</font></p>
<p style="margin: 0px 0px 11px;"><font size="3" face="Calibri">FedEx 2Day Service 3-4 business days </font></p>
<p style="margin: 0px 0px 11px;"><font size="3" face="Calibri">FedEx Standard Overnight&#xA0; 2-3 business days</font></p>
<p style="margin: 0px 0px 11px;"><strong><font size="3" face="Calibri">Business Days &amp; Holidays</font></strong></p>
<p style="margin: 0px 0px 11px;"><font size="3" face="Calibri"> All orders ship Monday - Friday, excluding federal holidays within the United States.</font></p>
<p style="margin: 0px 0px 11px;"><font size="3" face="Calibri"> Packages do not ship from our distribution centers on the following holidays:&#xA0;</font></p>
<p style="margin: 0px 0px 11px;"><font size="3" face="Calibri">New Year&apos;s Day</font></p>
<p style="margin: 0px 0px 11px;"><font size="3" face="Calibri">Memorial Day</font></p>
<p style="margin: 0px 0px 11px;"><font size="3" face="Calibri"> Independence Day</font></p>
<p style="margin: 0px 0px 11px;"><font size="3" face="Calibri"> Labor Day </font></p>
<p style="margin: 0px 0px 11px;"><font size="3" face="Calibri">Thanksgiving</font></p>
<p style="margin: 0px 0px 11px;"><font size="3" face="Calibri"> Christmas Eve</font></p>
<p style="margin: 0px 0px 11px;"><font size="3" face="Calibri">Christmas Day</font></p>
<p style="margin: 0px 0px 11px;">&#xA0;</p>
<p style="margin: 0px 0px 11px;">&#xA0;</p>

What is the processing time?

Shipping Policy  

















































  












  





Please note: Orders containing the following items are not eligible for expedited delivery: 






Finishing Mist Setting & Holding Spray




Curl Recovery Whip

<p>Shipping Policy  
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</span><span class="wysiwyg-color-black">Please note: Orders containing the following items are <strong>not eligible for expedited delivery:&#xA0;</strong></span><span class="wysiwyg-color-black"></span></p>
<div><span class="wysiwyg-color-black"></span></div>
<div>
<table width="546">
<tbody>
<tr>
<td width="546">
<p>Finishing Mist Setting &amp; Holding Spray</p>
</td>
</tr>
<tr>
<td width="546">
<p>Curl Recovery Whipped Curls Daily Conditioner &amp; Styling Primer</p>
</td>
</tr>
<tr>
<td width="546">
<p>Curl Last&#x2122; Flexible-Hold Hairspray</p>
</td>
</tr>
<tr>
<td width="546">
<p>VitalCurl&#x2122; Plus Soft Defining Mousse</p>
</td>
</tr>
<tr>
<td width="546">
<p>Clean Sweep Dry Shampoo</p>
</td>
</tr>
<tr>
<td width="546">
<p>Revive &amp; Shine Dry Oil Shine Spray</p>
</td>
</tr>
<tr>
<td width="546">
<p>Going Up! Texture Spray</p>
</td>
</tr>
<tr>
<td width="546">
<p>Shine Glaze Serum</p>
</td>
</tr>
</tbody>
</table>
</div>
<div><span class="wysiwyg-color-black"></span></div>
<div><span class="wysiwyg-color-black">The U.S. Department of Transportation restricts air shipments of items that could contribute to a fire or other mishap on board an aircraft. These items must be shipped by ground-only transport. Shipments containing these products will be delivered via FedEx SmartPost or UPS Ground service. Regrettably, these items cannot be shipped to Alaska, Hawaii, Puerto Rico, or any destination outside the continental U.S. </span></div>
<div>&#xA0;</div>
<div></div>

Shipping restrictions

Ouidad.com is actively working on international shipping, and will resume international shipping in 2023.

<p>&#xA0;</p>
<p><span>&#xA0;Ouidad.com is actively working on international shipping, and will resume international shipping in 2023.&#xA0;</span></p>

Do you ship internationally?

NOTICE: Due to diminished staffing at our warehouse during the COVID-19 pandemic, delivery of some orders may be delayed. We apologize for any inconvenience and thank you for your patience.

Orders containing the following items are not eligible for

<div><strong>NOTICE: Due to diminished staffing at our warehouse during the COVID-19 pandemic, delivery of some orders may be delayed. We apologize for any inconvenience and thank you for your patience.</strong></div>
<div></div>
<h3 style="margin: 0px 0px 11px;" id="orders-containing-the-following-items-are-not-eligible-for-expedited-delivery"><span class="wysiwyg-font-size-medium" style="margin: 0px; line-height: 107%; font-size: 14pt;">Orders containing the following items are not eligible for expedited delivery:</span></h3>
<h4 style="margin: 0px 0px 11px;" id="styling-mist-setting--holding-spray"><span class="wysiwyg-font-size-medium" style="margin: 0px; line-height: 107%; font-size: 14pt;">Styling Mist Setting &amp; Holding Spray</span></h4>
<h4 style="margin: 0px 0px 11px;" id="shine-glaze-serum"><span class="wysiwyg-font-size-medium" style="margin: 0px; line-height: 107%; font-size: 14pt;">Shine Glaze Serum</span></h4>
<h4 style="margin: 0px 0px 11px;" id="curl-recovery-whipped-curls-daily-conditioner--styling-primer"><span class="wysiwyg-font-size-medium" style="margin: 0px; line-height: 107%; font-size: 14pt;">Curl Recovery Whipped Curls Daily Conditioner &amp; Styling Primer</span></h4>
<h4 style="margin: 0px 0px 11px;" id="curl-last-flexible-hold-hairspray"><span class="wysiwyg-font-size-medium" style="margin: 0px; line-height: 107%; font-size: 14pt;">Curl Last Flexible Hold Hairspray</span></h4>
<h4 style="margin: 0px 0px 11px;" id="clean-sweep-dry-shampoo"><span class="wysiwyg-font-size-medium" style="margin: 0px; line-height: 107%; font-size: 14pt;">Clean Sweep Dry Shampoo</span></h4>
<h4 style="margin: 0px 0px 11px;" id="revive--shine-dry-oil-shine-spray"><span class="wysiwyg-font-size-medium" style="margin: 0px; line-height: 107%; font-size: 14pt;">Revive &amp; Shine Dry Oil Shine Spray</span></h4>
<div class="page-title-wrapper product">
<h4 class="page-title" id="going-up-volumizing-texture-spray"><span class="base" data-ui-id="page-title-wrapper">Going Up! Volumizing Texture Spray</span></h4>
</div>
<div class="yotpoBottomLine">
<div class="yotpo bottomLine bottomline-position yotpo-medium" data-product-id="434" data-url="https://www.ouidad.com/going-up.html" data-yotpo-element-id="2">
<div class="standalone-bottomline">
<div class="yotpo-bottomline pull-left  star-clickable"></div>
</div>
</div>
</div>
<p style="margin: 0px 0px 11px;"><span style="margin: 0px; line-height: 107%; font-size: 14pt;">The U.S. Department of Transportation restricts air shipments of items that could contribute to a fire or other mishap on board an aircraft. These items must be shipped by ground-only transport. Shipments containing these products will be delivered via FedEx SmartPost or UPS Ground service. Regrettably, these items cannot be shipped to Alaska, Hawaii, Puerto Rico or any destination outside the continental U.S.</span></p>

Why can’t I select expedited shipping on my order?

This happens sometimes. Carriers occasionally mark packages as "delivered" before they're dropped off. Please contact the carrier if it has been more than 2 hours since you got a delivery notification.

<p>This happens sometimes. Carriers occasionally mark packages as &quot;delivered&quot; before they&apos;re dropped off. Please contact the carrier if it has been more than 2 hours since you got a delivery notification.&#xA0;</p>

What if I can't find my order?

<p style="margin: 0px 0px 11px;"><font size="3" face="Calibri">No, we do not require a signature.</font></p>

Do you require a signature?

Domestic Shipping
Sales and shipping tax will be applied to your Ouidad.com order depending on the items purchased and the laws of the state where the order is shipped. You will see the tax amount in your order summary before submitting the order.

<p style="margin: 0px 0px 0px 48px;"><strong><font size="3" face="Calibri">Domestic Shipping</font></strong></p>
<p style="margin: 0px 0px 0px 48px;"><font size="3" face="Calibri">Sales and shipping tax will be applied to your Ouidad.com order depending on the items purchased and the laws of the state where the order is shipped. You will see the tax amount in your order summary before submitting the order.</font></p>
<p style="margin: 0px 0px 0px 48px;">&#xA0;</p>
<p style="margin: 0px 0px 0px 48px;"><strong><font size="3" face="Calibri">International Shipping</font></strong></p>
<p style="margin: 0px 0px 0px 48px;">The cost of duties and tax is guaranteed when you choose to prepay duties and taxes at in the GlobalShopex checkout.</p>

Shipping tax info

We regret that we are unable to refund your original shipping charges unless the return was the result of our error.

<p style="margin: 0px 0px 11px;"><font size="3" face="Calibri">We regret that we are unable to refund your original shipping charges unless the return was the result of our error. </font></p>

Are shipping charges refundable?

No, salons will not accept returns from www.ouidad.com. Please return all online orders using our return portal within 40 days of the order date.

<p>No, salons will not accept returns from www.ouidad.com. Please return all online orders using our <a href="https://returns.ouidad.com/#/?_gl=1%2a1dbibx%2a_ga%2aMTRHNnolMjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTJCaW1CeG1ac1R5V3pJRVlkZyUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1M0QlMjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTI1MjUyNTNE%2a_ga_CE5LQ5S5RB%2aMTY2NTUwNjMxNC41MS4xLjE2NjU1MDY1MzcuMC4wLjA." target="_self">return portal</a> within 40 days of the order date.</p>

Can I return an online order to a salon?

Ouidad

Shipping

Shipping & Returns

Does it cost anything to begin earning points?

Will I receive points for purchases I made prior to creating my rewards account?

Where can I find my rewards account info?

How do I sign up for the rewards program?

Enrollment & Account Questions

Is there a limit to how many points I can earn?

Can I earn or redeem points in Ouidad Salons?

How do points convert to dollars?

How do I redeem my points?

Earning & Redeeming Points

I earned points/a new VIP tier with my last purchase, but now I want to return it. What will happen to my reward?

Can I return my order if I redeemed rewards points for a discount?

Returns

Can I lose my rewards membership?

Do points ever expire?

Reward Expiration

Does my Tier ever expire?

How will I know when I have reached a new tier?

How do I know which rewards tier I am currently a member of?

How is my VIP tier determined?

VIP TIERS

I should have earned points for a purchase/loyalty action, but I didn’t see my account balance change. Did I get credit?

Why didn’t I earn points on my purchase?

Troubleshooting

I’ve referred several friends but haven’t received any points yet. Why not?

Why did I receive an error message when referring friends through the email referral box?

Referral

Help! I signed up for the Birthday Bonus but didn’t receive it.

How do I get my birthday reward?

Birthday Reward

How do I redeem my rewards for a discount at checkout?

How is my free shipping applied at checkout?

Checkout

Curl Rewards

What is your return policy?

Where do I send my return?

When can I expect my refund?

How do I pay in 4 interest-free installments?

Is there a fee to pay in 4 interest-free installments?

What orders can be paid with 'Pay in 4 payments with Klarna?

What orders can be paid with 'Pay in 4 payments with Klarna?'

Klarna: Pay in 4 Interest-Free Installments

What is Klarna

What payment options do you offer?

Is your website secure?

What offers, discounts, or promotions do you have?

Do you offer free samples?

What does gateway rejected AVS mean?

Sales tax info

Payment & Promotions

Interested in becoming a hair model?

Interested in education?

Interested in selling Ouidad in your salon?

Log in to your salon account

Request certification information

How to become a certified salon

Salon Professionals

Benefits of creating an account

How do I create an account?

How do I add or update my billing/shipping info?

How do I change my email?

How do I change my password?

How do I reset my password?

How do I unsubscribe from emails?

How do I place an order?

How do I change or cancel an order?

How can I track my order?

My order is damaged. What should I do?

I have not received my order. What should I do?

Account & Orders

Which Ouidad products will work best for me?

What is the shelf life of your products?

What is a clarifying shampoo?

How often should a clarifying shampoo be used?

Are your products color safe?

What is a cleansing conditioner?

What is the difference between the low-lather conditioning cleanser and the no-lather conditioning cleanser?

Do you have any protein treatments?

Can I use Deep Treatment if I color my hair?

Will Deep Treatment weigh down thin hair?

How can I heat Ouidad's Deep Treatment without a salon type hood dryer?

What is your strongest holding gel?

What is the difference between the Ultra-Nourishing Intense Hydrating Mask and the Curl Recovery™ Melt Down Extreme Repair Mask?