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What are my shipping options?

Destination Standard Delivery* FedEx 2Day Service FedEx Standard Overnight Delivery within the continental U.S. Orders of $85 or more FREE $15.00 $25.00 Orders below $85 $9.95 $15.00 $25.00   Delivery to A

How much is shipping?

Destination Standard Delivery* FedEx 2Day Service FedEx Standard Overnight Delivery within the continental U.S. Orders of $85 or more FREE $15.00 $25.00 Orders below $85 $9.95 $15.00 $25.00   Delivery to

What is the processing time?

NOTICE: Due to diminished staffing at our warehouse during the COVID-19 pandemic, delivery of some orders may be delayed. We apologize for any inconvenience and thank you for your patience. All orders ship Monday - Friday, excluding federal holidays

Shipping restrictions

Shipping Policy Please note: Orders containing the following items are not eligible for expedited delivery:  Finishing Mist Setting & Holding Spray Curl Recovery Whip

Do you ship internationally?

Ouidad.com is actively working on international shipping, and will resume international shipping in 2023.

Why can’t I select expedited shipping on my order?

NOTICE: Due to diminished staffing at our warehouse during the COVID-19 pandemic, delivery of some orders may be delayed. We apologize for any inconvenience and thank you for your patience. Orders containing the following items are not eligible for

What if I can't find my order?

This happens sometimes. Carriers occasionally mark packages as "delivered" before they're dropped off. Please contact the carrier if it has been more than 2 hours since you got a delivery notification.

Do you require a signature?

No, we do not require a signature.

Shipping tax info

Domestic Shipping Sales and shipping tax will be applied to your Ouidad.com order depending on the items purchased and the laws of the state where the order is shipped. You will see the tax amount in your order summary before submitting the order.

Are shipping charges refundable?

We regret that we are unable to refund your original shipping charges unless the return was the result of our error.

Can I return an online order to a salon?

No, salons will not accept returns from www.ouidad.com. Please return all online orders using our return portal within 40 days of the order date.

HOLIDAY SHIPPING

This holiday season experts are predicting record online order volume and shipping delays due to carrier bandwidth. We will work tirelessly to keep your favorites in stock and process all orders as quickly as possible. We will provide tracking inform