Ouidad

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This happens sometimes. Carriers occasionally mark packages as "delivered" before they're dropped off. Please contact the carrier if it has been more than 2 hours since you got a delivery notification.

What if I can't find my order?

Shipping & Returns

Shipping

Does it cost anything to begin earning points?

Will I receive points for purchases I made prior to creating my rewards account?

Where can I find my rewards account info?

How do I sign up for the rewards program?

Enrollment & Account Questions

Is there a limit to how many points I can earn?

Can I earn or redeem points in Ouidad Salons?

How do points convert to dollars?

How do I redeem my points?

Earning & Redeeming Points

I earned points/a new VIP tier with my last purchase, but now I want to return it. What will happen to my reward?

Can I return my order if I redeemed rewards points for a discount?

Returns

Can I lose my rewards membership?

Do points ever expire?

Reward Expiration

Does my Tier ever expire?

How will I know when I have reached a new tier?

How do I know which rewards tier I am currently a member of?

How is my VIP tier determined?

VIP TIERS

I should have earned points for a purchase/loyalty action, but I didn’t see my account balance change. Did I get credit?

Why didn’t I earn points on my purchase?

Troubleshooting

I’ve referred several friends but haven’t received any points yet. Why not?

Why did I receive an error message when referring friends through the email referral box?

Referral

Help! I signed up for the Birthday Bonus but didn’t receive it.

How do I get my birthday reward?

Birthday Reward

How do I redeem my rewards for a discount at checkout?

How is my free shipping applied at checkout?

Checkout

Curl Rewards

What is your return policy?

Where do I send my return?

When can I expect my refund?

What are my shipping options?

How much is shipping?

What is the processing time?

Shipping restrictions

Do you ship internationally?

Why can’t I select expedited shipping on my order?

Do you require a signature?

Shipping tax info

Are shipping charges refundable?

Can I return an online order to a salon?

How do I pay in 4 interest-free installments?

Is there a fee to pay in 4 interest-free installments?

What orders can be paid with 'Pay in 4 payments with Klarna?

What orders can be paid with 'Pay in 4 payments with Klarna?'

Klarna: Pay in 4 Interest-Free Installments

What is Klarna

What payment options do you offer?

Is your website secure?

What offers, discounts, or promotions do you have?

Do you offer free samples?

What does gateway rejected AVS mean?

Sales tax info

Payment & Promotions

Interested in becoming a hair model?

Interested in education?

Interested in selling Ouidad in your salon?

Log in to your salon account

Request certification information

How to become a certified salon

Salon Professionals

Benefits of creating an account

How do I create an account?

How do I add or update my billing/shipping info?

How do I change my email?

How do I change my password?

How do I reset my password?

How do I unsubscribe from emails?

How do I place an order?

How do I change or cancel an order?

How can I track my order?

My order is damaged. What should I do?

I have not received my order. What should I do?

Account & Orders

Which Ouidad products will work best for me?

What is the shelf life of your products?

What is a clarifying shampoo?

How often should a clarifying shampoo be used?

Are your products color safe?

What is a cleansing conditioner?

What is the difference between the low-lather conditioning cleanser and the no-lather conditioning cleanser?

Do you have any protein treatments?

Can I use Deep Treatment if I color my hair?

Will Deep Treatment weigh down thin hair?

How can I heat Ouidad's Deep Treatment without a salon type hood dryer?

What is your strongest holding gel?

What is the difference between the Ultra-Nourishing Intense Hydrating Mask and the Curl Recovery™ Melt Down Extreme Repair Mask?

Do you test on animals?

Ouidad products

Which products have protein in it?

Are there silicones in your products?

Do you have parabens in your products?

Do you have any sulfate-free products?

Do you have any gluten-free products?

Do you have any vegan products?

Does too much protein dry out hair?

Do you have any nut-free products?

Which products contain Soy or soy derivatives?

Ouidad ingredients

How to Hydrate Dry or Damaged Curls

How to Refresh Curls and Eliminate Frizz

How to: Use Mongongo Oil

How to Style Frizz-Free Curls with Ouidad Advanced Climate Control

Hair tutorials

Curl Advice

Ouidad Salon Safety Protocol

Coronavirus (COVID-19) Alert

Marketing inquiries

Press inquiries

Wholesale inquiries

Privacy Policy

Terms & Conditions

General

What is Ouidad Subscribe & Save?

How do I join the Subscribe & Save program?

What will happen after I join Subscribe & Save?

How are auto-delivery orders shipped?

Can I track my subscription order?

My product needs have changed—how can I skip a delivery?

Can I change the date of my next auto-delivery?

How can I pause my subscription?

How can I change my shipping address?

Where are subscriptions available to be shipped?

Can I select express delivery for my product subscriptions?

Can I schedule an exact delivery date?

Can I apply a promo code to my product subscription?

Can I get a refund on my Subscribe & Save order?

What types of payment are accepted for Subscribe & Save?

How do I update my Subscribe & Save payment information?

How often will my subscription be sent?

What is the maximum number of products I can add to my subscription?

Subscription Program

What if I can't find my order?Updated 2 years ago