Ouidad

<p>&#x201C;cleansing conditioning,&#x201D; is a no-shampoo method that cleanses, balances moisture-levels, refreshes curls without stripping away necessary nutrients and leaves hair free of tangles.</p>

“cleansing conditioning,” is a no-shampoo method that cleanses, balances moisture-levels, refreshes curls without stripping away necessary nutrients and leaves hair free of tangles.

What is a cleansing conditioner?

Curl Advice

Ouidad products

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Enrollment & Account Questions

Is there a limit to how many points I can earn?

Can I earn or redeem points in Ouidad Salons?

How do points convert to dollars?

How do I redeem my points?

Earning & Redeeming Points

I earned points/a new VIP tier with my last purchase, but now I want to return it. What will happen to my reward?

Can I return my order if I redeemed rewards points for a discount?

Returns

Can I lose my rewards membership?

Do points ever expire?

Reward Expiration

Does my Tier ever expire?

How will I know when I have reached a new tier?

How do I know which rewards tier I am currently a member of?

How is my VIP tier determined?

VIP TIERS

I should have earned points for a purchase/loyalty action, but I didn’t see my account balance change. Did I get credit?

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Troubleshooting

I’ve referred several friends but haven’t received any points yet. Why not?

Why did I receive an error message when referring friends through the email referral box?

Referral

Help! I signed up for the Birthday Bonus but didn’t receive it.

How do I get my birthday reward?

Birthday Reward

How do I redeem my rewards for a discount at checkout?

How is my free shipping applied at checkout?

Checkout

Curl Rewards

What is your return policy?

Where do I send my return?

When can I expect my refund?

What are my shipping options?

How much is shipping?

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Shipping restrictions

Do you ship internationally?

Why can’t I select expedited shipping on my order?

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Do you require a signature?

Shipping tax info

Are shipping charges refundable?

Can I return an online order to a salon?

Shipping

Shipping & Returns

How do I pay in 4 interest-free installments?

Is there a fee to pay in 4 interest-free installments?

What orders can be paid with 'Pay in 4 payments with Klarna?

What orders can be paid with 'Pay in 4 payments with Klarna?'

Klarna: Pay in 4 Interest-Free Installments

What is Klarna

What payment options do you offer?

Is your website secure?

What offers, discounts, or promotions do you have?

Do you offer free samples?

What does gateway rejected AVS mean?

Sales tax info

Payment & Promotions

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How to become a certified salon

Salon Professionals

Benefits of creating an account

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How can I track my order?

My order is damaged. What should I do?

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Account & Orders

Which Ouidad products will work best for me?

What is the shelf life of your products?

What is a clarifying shampoo?

How often should a clarifying shampoo be used?

Are your products color safe?

What is the difference between the low-lather conditioning cleanser and the no-lather conditioning cleanser?

Do you have any protein treatments?

Can I use Deep Treatment if I color my hair?

Will Deep Treatment weigh down thin hair?

How can I heat Ouidad's Deep Treatment without a salon type hood dryer?

What is your strongest holding gel?

What is the difference between the Ultra-Nourishing Intense Hydrating Mask and the Curl Recovery™ Melt Down Extreme Repair Mask?

Do you test on animals?

Which products have protein in it?

Are there silicones in your products?

Do you have parabens in your products?

Do you have any sulfate-free products?

Do you have any gluten-free products?

Do you have any vegan products?

Does too much protein dry out hair?

Do you have any nut-free products?

Which products contain Soy or soy derivatives?

Ouidad ingredients

How to Hydrate Dry or Damaged Curls

How to Refresh Curls and Eliminate Frizz

How to: Use Mongongo Oil

How to Style Frizz-Free Curls with Ouidad Advanced Climate Control

Hair tutorials

Ouidad Salon Safety Protocol

Coronavirus (COVID-19) Alert

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General

What is Ouidad Subscribe & Save?

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Subscription Program

What is a cleansing conditioner?Updated a year ago