When can I expect my refund?Updated a year ago
NOTICE: Due to diminished staffing at our warehouse during the COVID-19 shutdown, returns have been deprioritized and will take longer than usual to process. We apologize for any inconvenience and thank you for your patience. Please contact us at [email protected] or 1-800-677-4247 Monday-Friday, 9:00AM- 5:00PM EST, if you have any questions.
Please allow up to seven business days from the receipt of your returned package for your merchandise return credit to be processed. A confirmation email with your refund details will be provided. Please note that once we process a refund it can take 3-5 days for the funds to post to your account depending on your banking institution.