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What is your return policy?

Ouidad.com offers a 40-day, money-back, satisfaction guarantee on all its products. If you are not completely satisfied, simply return your product as described below within 40 days of the original order date. * Ouidad is not responsible for return s

Where do I send my return?

Please submit a return request via our return portal: https://returns.ouidad.com/. Ouidad will provide a return shipping label for the return via our returns portal via FedEx. We charge a return handling fee of $5.99 which will be deducted from your

When can I expect my refund?

NOTICE: Due to diminished staffing at our warehouse during the COVID-19 shutdown, returns have been deprioritized and will take longer than usual to process. We apologize for any inconvenience and thank you for your patience. Please contact us at hel