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Returns
What is your return policy?
Ouidad.com offers a 40-day, money-back, satisfaction guarantee on all its products. If you are not completely satisfied, simply return your product as described below within 40 days of the original order date. * Ouidad is not responsible for return s
Where do I send my return?
Please submit a return request via our return portal: https://returns.ouidad.com/. Ouidad will provide a return shipping label for the return via our returns portal via FedEx. We charge a return handling fee of $5.99 which will be deducted from your
When can I expect my refund?
Please allow up to 14 business days from the receipt of your returned package for your merchandise return credit to be processed. A confirmation email with your refund details will be provided. Please note that once we process a refund it can take 3-