Ouidad

Climate Control Defrizzing ConditionerMoisture Lock Leave-In ConditionerVitalcurl Define &amp; Shine Styling Gel -CreamCoil Infusion Treat Deep Conditioner&#xA0;

Climate Control Defrizzing Conditioner
Moisture Lock Leave-In Conditioner
Vitalcurl Define & Shine Styling Gel -Cream
Curl Quencher Hydrafusion Intense Curl Cream
Curl Immersion Triple Treat Deep Conditioner

Which products contain Soy or soy derivatives?

Curl Advice

Ouidad ingredients

Does it cost anything to begin earning points?

Will I receive points for purchases I made prior to creating my rewards account?

Where can I find my rewards account info?

How do I sign up for the rewards program?

Enrollment & Account Questions

Is there a limit to how many points I can earn?

Can I earn or redeem points in Ouidad Salons?

How do points convert to dollars?

How do I redeem my points?

Earning & Redeeming Points

I earned points/a new VIP tier with my last purchase, but now I want to return it. What will happen to my reward?

Can I return my order if I redeemed rewards points for a discount?

Returns

Can I lose my rewards membership?

Do points ever expire?

Reward Expiration

Does my Tier ever expire?

How will I know when I have reached a new tier?

How do I know which rewards tier I am currently a member of?

How is my VIP tier determined?

VIP TIERS

I should have earned points for a purchase/loyalty action, but I didn’t see my account balance change. Did I get credit?

Why didn’t I earn points on my purchase?

Troubleshooting

I’ve referred several friends but haven’t received any points yet. Why not?

Why did I receive an error message when referring friends through the email referral box?

Referral

Help! I signed up for the Birthday Bonus but didn’t receive it.

How do I get my birthday reward?

Birthday Reward

How do I redeem my rewards for a discount at checkout?

How is my free shipping applied at checkout?

Checkout

Curl Rewards

What is your return policy?

Where do I send my return?

When can I expect my refund?

What are my shipping options?

How much is shipping?

What is the processing time?

Shipping restrictions

Do you ship internationally?

Why can’t I select expedited shipping on my order?

What if I can't find my order?

Do you require a signature?

Shipping tax info

Are shipping charges refundable?

Can I return an online order to a salon?

Shipping

Shipping & Returns

How do I pay in 4 interest-free installments?

Is there a fee to pay in 4 interest-free installments?

What orders can be paid with 'Pay in 4 payments with Klarna?

What orders can be paid with 'Pay in 4 payments with Klarna?'

Klarna: Pay in 4 Interest-Free Installments

What is Klarna

What payment options do you offer?

Is your website secure?

What offers, discounts, or promotions do you have?

Do you offer free samples?

What does gateway rejected AVS mean?

Sales tax info

Payment & Promotions

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How to become a certified salon

Salon Professionals

Benefits of creating an account

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How do I place an order?

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How can I track my order?

My order is damaged. What should I do?

I have not received my order. What should I do?

Account & Orders

Which Ouidad products will work best for me?

What is the shelf life of your products?

What is a clarifying shampoo?

How often should a clarifying shampoo be used?

Are your products color safe?

What is a cleansing conditioner?

Do you have any protein treatments?

What is your strongest holding gel?

Do you test on animals?

Ouidad products

Are there silicones in your products?

Do you have parabens in your products?

Do you have any sulfate-free products?

Do you have any gluten-free products?

Do you have any vegan products?

Does too much protein dry out hair?

Do you have any nut-free products?

How to Hydrate Dry or Damaged Curls

How to Refresh Curls and Eliminate Frizz

How to: Use Mongongo Oil

How to Style Frizz-Free Curls with Ouidad Advanced Climate Control

Hair tutorials

Ouidad Salon Safety Protocol

Coronavirus (COVID-19) Alert

Marketing inquiries

Press inquiries

Wholesale inquiries

Privacy Policy

Terms & Conditions

General

What is Ouidad Subscribe & Save?

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How are auto-delivery orders shipped?

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My product needs have changed—how can I skip a delivery?

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Subscription Program

Temporary Support System Interruption

Which products contain Soy or soy derivatives?Updated 16 days ago