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Subscription Program

What is Ouidad Subscribe & Save?

Subscribe & Save = curl care on your schedule! We automatically send your favorite curl formulas as frequently as you choose. The service is easy to use and customizable. You can add or switch items in your subscription as well as skip, pause, or can

How do I join the Subscribe & Save program?

Joining our subscription program is easy and can be done while browsing a product page or reviewing items in your cart. To subscribe, simply select the “Subscribe & save 15%” option for your desired product, select your preferred shipment frequency,

What will happen after I join Subscribe & Save?

After subscribing to a product, you will receive an email confirming your auto-delivery order. The email will include a link to access the “Subscriptions” section of your account, where you can manage your future orders, items, and account informatio

How are auto-delivery orders shipped?

All Subscribe & Save orders are shipped with standard delivery via Fedex Ground Service. All orders ship Monday-Friday, excluding federal holidays within the United States. Allow 1-2 business days for order processing.

Can I track my subscription order?

Once you set up auto-delivery, just sit back and relax. You’ll receive an email with tracking details every time one of your subscription orders is shipped. To view the shipment dates for upcoming orders, just log in on the site and visit the “Subscr

My product needs have changed—how can I skip a delivery?

Our subscription program is flexible so you can customize your orders anytime! To skip a delivery, log in to your account, visit the “Subscriptions” page, and click on the “Delivery Schedule” tab to see your upcoming deliveries. Find the one you want

Can I change the date of my next auto-delivery?

Sign into your account, select “Subscriptions” and then click “Edit.” This will take you to a page that allows you to edit the next order date(s) for your product subscription(s). Simply select a new date, then click “Update next shipment date.”. If

How can I pause my subscription?

Product build-up? (On your counter, not in your hair!) No worries, simply visit the “My Account” section of the website to pause any of your subscriptions at any time. Note: Order updates must be made at least 48 hours prior to the planned shipment d

How can I change my shipping address?

Update your shipping address at any time by visiting My Account → Subscriptions → Edit. You can change your shipping address for an individual order or at the subscription item level, which is the default option and will affect all future orders. Not

Where are subscriptions available to be shipped?

Subscribe & Save auto-deliveries are available to ship to addresses in the Continental U.S., Alaska, and Hawaii.

Can I select express delivery for my product subscriptions?

You can select express delivery only for the first shipment of your Subscribe & Save order. You will be charged for express delivery per our Shipping Policy. All subsequent subscription orders will be sent via standard shipping.

Can I schedule an exact delivery date?

Unfortunately, we are unable to schedule delivery for an exact date. However, you can schedule the shipping date for each subscription and will receive tracking information for every order. Your order will be shipped on the calendar date that you ori

Can I apply a promo code to my product subscription?

We automatically apply a 15% discount to all auto-delivery orders and offer free shipping on all subscription shipments. Additional promotions cannot be applied. Note: We reserve the right to change the discount amount and other incentives that apply

Can I get a refund on my Subscribe & Save order?

Ouidad offers a 30-day, money-back satisfaction guarantees on all its products, including product subscriptions. If you’re not satisfied with your product, it can be returned as set forth in our Return Policy.

What types of payment are accepted for Subscribe & Save?

All product subscription orders require payment by credit card or debit card. We’re sorry, but alternative payment forms (including PayPal, ShopPay, Klarna, Amazon Pay, etc.) may not be used for auto-delivery orders.

How do I update my Subscribe & Save payment information?

To update your payment information, simply log in to your Ouidad account, go to the “Billing” section, then select “Edit.” This will open up a new page that sends an email to the email address associated with your account, which then allows you to se

How often will my subscription be sent?

It’s up to you! Your subscription will be shipped out on the same date every 30, 60, or 90 days depending on what order frequency you have chosen. We will send an email reminder 10 days before each replenishment order. Update your frequency and next

What is the maximum number of products I can add to my subscription?

There is no maximum. Subscribe to as many of your favorite curl products as you like, to make sure you never run out again.